At Unearth Botswana, we understand that sometimes plans change unexpectedly, and we want to ensure that your experience with us remains as smooth and stress-free as possible. Our flexible cancellation options are designed to give you peace of mind while offering solutions that accommodate unforeseen circumstances. Whether you need to cancel, reschedule, or adapt your plans, we’re here to assist.
We’ve structured our cancellation policy to provide options based on the timing of your cancellation request:
More than 30 Days Before Departure:
Cancellations made over 30 days before the start of your trip are eligible for a full refund, minus a small administrative processing fee to cover transaction costs.
You may also choose to transfer your booking to a future date without additional fees.
15 to 29 Days Before Departure:
Cancellations within this window will qualify for a partial refund of up to 50% of your payment. Alternatively, you can reschedule your tour to a later date (subject to availability) to retain the value of your booking.
If rescheduling is not an option, our team will work with you to explore alternative solutions.
0 to 14 Days Before Departure:
For cancellations made within two weeks of departure, full payment is typically non-refundable due to prior arrangements with our service providers.
However, depending on the circumstances, we may be able to offer credit towards a future trip.
We understand that life is unpredictable. For cancellations due to exceptional circumstances such as medical emergencies, family crises, or travel restrictions, we offer personalized support:
Provide documentation (e.g., medical certificate or proof of restrictions), and our team will review your case to determine the best possible outcome.
Options may include partial refunds, credits, or rescheduling to a later date.
We value your intent to explore Botswana with Unearth Botswana and want to make it easy for you to adjust your plans:
Free Rescheduling (30+ Days Prior): Reschedule your tour without additional fees if your request is made more than 30 days before your departure.
Short-Notice Rescheduling: For requests made less than 30 days prior, changes will depend on the availability of tours and services. A nominal rescheduling fee may apply to cover administrative adjustments.
Rescheduled Bookings Guarantee: Your rescheduled booking will retain the same quality and inclusivity as the original itinerary.
Refunds, when applicable, are processed as efficiently as possible:
Processing Time: Refunds are typically issued within 7–10 business days of the cancellation request. During high-volume periods, refunds may take slightly longer, but we will keep you updated throughout the process.
Method of Refund: Refunds are credited back to the original payment method used during booking (e.g., credit card, bank transfer).
Administrative Fees: In some cases, a minimal administrative fee may be deducted to cover banking and processing charges.
To initiate a cancellation or rescheduling request, follow these simple steps:
1. Reach Out to Us Directly
Email: Send your request to info@unearthbotswana.co.bw with your booking reference number and a brief explanation of your situation.
Phone: Contact our customer support team at (267) 77-000-345 for immediate assistance.
2. Confirmation Process
Once your request is received, our team will guide you through the process and confirm your eligibility for a refund, rescheduling, or credit.
For requests requiring additional documentation, you’ll be informed of the required steps.
3. Finalization
After processing your request, you’ll receive a confirmation email with all the details, including applicable refunds, credits, or new booking information.
While we strive to offer flexible options, we strongly recommend securing comprehensive travel insurance. Travel insurance provides added protection for unexpected cancellations due to:
Medical emergencies.
Flight delays or cancellations.
Adverse weather conditions.
Other unforeseen disruptions.
Having insurance ensures that you’re covered beyond our cancellation policies, giving you total peace of mind as you plan your journey.
At Unearth Botswana, we believe that flexibility and understanding are key to creating a stress-free travel experience. Our cancellation options are designed to prioritize your needs while balancing the operational realities of planning unforgettable adventures. Rest assured, no matter the situation, we’re here to support you in adjusting your plans and exploring Botswana on your own terms.
If you have any questions or require further assistance, don’t hesitate to contact us directly. Let us help you Unearth Botswana’s wonders when the time is right for you.
